Reviews - Brit Hotel Plaisance

Hotelier's response :
Hola estimada Eva,
Gràcies per compartir els vostres comentaris després de la vostra estada amb nosaltres.
Estem encantats de saber que la teva experiència ha estat a l'altura de les teves expectatives i que has estat satisfet amb la benvinguda del nostre equip així com dels nostres diferents serveis.
Tinguem en compte els teus comentaris sobre l’esmorzar per seguir millorant els nostres serveis i satisfer millor les teves necessitats.
Serà un plaer tornar-vos a acollir la propera vegada.
Us desitgem una molt bona continuació.

Hotelier's response :
Dear Guest,

Thank you for taking the time to share your detailed feedback following your stay with us.

We are pleased to hear that you appreciated the quality of our welcome, as well as the breakfast and Wi-Fi connection. However, we sincerely regret that your experience did not fully meet your expectations, particularly regarding the comfort of the bedding, the room ventilation/air conditioning, and the presence of mosquitoes. Your comments are very important to us and have been shared with the relevant departments.

We would also like to emphasize that all our rooms are equipped with air conditioning to ensure our guests’ comfort.
Furthermore, if you oppened your windows at night with the exceptional weather conditions that weekend especially the unusually warm temperatures for the first weekend of April likely contributed to the presence of mosquitoes in your room.

In addition, we offered you, whenever possible, the option to choose your room according to your preferences: ground floor or upper floor, garden side or parking side. You chose an upper-floor room on the garden side. We also informed you that there was no risk in opening the patio door on the ground floor, as our hotel is fully secured, enclosed, and monitored by video surveillance. Our receptionist also made you aware of the presence of a night attendant. We therefore did our utmost to meet your expectations and ensure your comfort during your stay.

We understand your disappointment regarding the quality of your rest an essential aspect of any stay and we apologize.

Hotelier's response :
Good evening Dear Customer,
We thank you for your very friendly feedback and notes. We are delighted that you enjoyed the friendliness of our team.
If you return to our town of Narbonne, we hope to have the joy of seeing you again in our establishment.
Best regards.